Latest Survey Reveals Public Libraries Improve the Quality of Life for Visitors
30 January 2020
The global market and media research company Kantar has conducted a survey of Lithuanian libraries to find out how library visitors rate the quality of the services provided by these institutions, their opinion about the libraries’ internet service as well as to gain insights on the habits, motives and benefits of the usage of the public internet access in libraries. The survey which took place from 28 May 2019 to 3 October 2019 involved a sample of 4,668 visitors aged 15 or older. In summarising results from the survey, Renata Sadunišvili, Insight and Marketing Research Director at Kantar, said that Lithuanian libraries have earned a very high level of trust among visitors, they are making real efforts to change and improve the quality of life of visitors and that they meet their expectations and have established themselves as strong centres of community life. “There is one challenge that the extensive, unified and strong network of Lithuanian libraries and its professional staff is tackling. That challenge is to develop strategies, implement them and uphold the high levels of service,” said the insight and research specialist.
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